Customer Service

November 15, 2018

Finding the Balance Between KPIs and Contact Center Agent Satisfaction

How do you manage the effectiveness of your outsource call center? Presumably the same way businesses everywhere manage most departments: Key Performance Indicators, or KPIs. An article by […]

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Customer Service

November 7, 2018

Why Your Business Needs a Multilingual Contact Center

Your company strives to provide great customer service. But are you able to serve every customer interested in your products and services? A recent article by Deeksha Dadu […]

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Customer Service, Nearshore Outsourcing, Offshore Outsourcing

October 25, 2018

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

The Philippines has dominated the offshore outsourcing market for the last decade and has become the largest outsourcing market in the world. We’ve helped many clients find Philippine […]

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Nearshore Outsourcing, BPO Partner Selection, Customer Service

October 2, 2018

Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. We have recently seen a significant shift with […]

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BPO Partner Selection, Customer Service, Nearshore Outsourcing

September 19, 2018

Nearshore Contact Center Outsourcing Spotlight: Costa Rica and Panama

There’s been a surge in popularity with nearshore contact center outsourcing locations. We view this as a good thing and recommend nearshore solutions that leverage middle-market BPO companies. […]

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BPO Partner Selection, Customer Service, Nearshore Outsourcing

September 14, 2018

Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

We have seen a demand for nearshore contact center outsourcing locations. We recommend solutions that leverage middle-market BPO companies that continuously outperform the big BPOs since they are […]

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Customer Service, News & Insights

September 13, 2018

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

We have seen a demand for nearshore contact center outsourcing locations. Many of these locations are hidden gems that can offer great value at prices up to 50% off […]

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Customer Service, News & Insights

September 12, 2018

Nearshore Contact Center Outsourcing Spotlight: Tijuana

It’s not always the best fiscal option to maintain an in-house contact center, especially when it’s much more affordable to scale during busy seasons with offshore options. Because […]

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Customer Service

September 7, 2018

3 Standout Asia-Pacific Countries For Contact Center Outsourcing

We have over 25 years of experience working in the call center outsourcing industry. We’ve recommended a variety of US-based and nearshore locations to our clients. However, we […]

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Customer Service

September 6, 2018

4 Ways Contact Centers Make Successful Direct Response Campaigns

Direct response marketing has been very popular for many years. There’s a good reason for this popularity: these kinds of marketing campaigns generate a ton of leads and […]

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Customer Service