Customer Service

Enough about millennials, let’s talk about Gen Z. A recent article by Ford Blakely discusses this generation of people who were born after 1996 and have never known […]

A recent article by Manuel Solis discusses customer engagement. Not just a company’s attempts at engaging with their customers, but customers engaging with the company as well. In […]

Brick-and-mortar stores have the advantage of greeting their customers in-person. It’s much easier to make a connection and help your customers when they can ask you questions at […]

In an article, Ken Paetzold discusses how delivering a unified customer experience can be a challenge in an era where there’s such a disparity between generations. For example, […]

A recent article by Howard Lax makes a “radical” statement…customer experience isn’t everything when it comes to business success. There have been many companies that had great customer […]

A recent article by Maneesh Sharma discusses the significance of fixing customer problems before they happen. Some companies take the customer service approach of waiting for their customers […]

Does your company opt for damage control over solutions? An article by Krysta Gahagen gives an example of a coffee shop that had a mechanical problem with their […]

Does your company try to get customers to follow the ways of your world, or do you build your company to reflect and serve the world around you? […]

An article by Dan Miller raises an interesting point: Implementing virtual agents into your contact center isn’t staying ahead of the curve, it’s common. A long time ago, […]