Customer Service

Trust is an important part of every relationship. Without trust, you have no foundation for long-term stability. This extends beyond personal relationships and into the brand/customer relationship. An […]

All roads lead to the internet. That’s a very sloppy take on the classic proverb, but that doesn’t mean it isn’t relevant in today’s world. A recent article […]

Everybody hates dealing with artificial intelligence, right? As AI becomes commonplace, so does the impulse to publicly pine for the “good old days” when one could just talk […]

How do you manage the effectiveness of your outsource call center? Presumably the same way businesses everywhere manage most departments: Key Performance Indicators, or KPIs. An article by […]