October 9, 2019
Listen to Your Customers – 3 Trends You Can’t Ignore
In honor of National Customer Service Week, we wanted to offer some key insights on three trends to keep in mind as you craft call center experiences for […]
Customer Service
July 18, 2019
Outsourcing Language Support Makes it a Breeze to Expand Internationally
The faster your company grows, the sooner you’ll look to expand internationally — aiming to capture new customers across new territories. Truth is, if your company has scaled […]
June 10, 2019
Nearshore Outsourcing Spotlight: Tijuana
Tijuana, Mexico is undergoing a well-deserved and long overdue reputation makeover. Once viewed as an area with some questionable characteristics, many call center executives are now flocking to […]
May 20, 2019
3 Key Areas Where Healthcare Companies are Utilizing Outsourcing
With healthcare providers, including medical clinics and hospitals, all feeling the squeeze to implement cost-driven initiatives, many healthcare providers are seeking outsourced solutions as a way to ease […]
April 29, 2019
Nearshore Outsourcing Spotlight: Colombia
Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee […]
April 8, 2019
Creating Geo-redundancy Through Nearshore Outsourcing
For most organizations, the stability of customer communication and the continuity of their services are what drive overall business success. For call centers that deal with a high […]
March 4, 2019
US Labor Shortages and the Growing Need to Outsource
Record-breaking wage growth and low unemployment rates have made it harder than ever for businesses to field a domestic call center staff. As existing teams grow or former […]
January 28, 2019
Is Your Call Center Prepared for the Unexpected?
On February 5, 2017, building supply company 84 Lumber was poised to vault to national notoriety. The relatively unknown building supply company was running an ad during Super […]
January 21, 2019
What to Do When Ideal Customer Experiences Aren’t Possible
It’s no secret that people don’t typically call companies when everything is going smoothly. Your contact center is frequently tasked with serving as the first line of defense […]
January 7, 2019
5 Criteria for Choosing a Call Center Partner in 2019
Goodbye 2018. Hello 2019! As we begin another year of innovation and evolution in customer service and call center technology, you may be considering call center outsourcing. Maybe […]