November 17, 2021
4 Reasons the BPO Industry Can Be Thankful
Sometimes the most challenging math problem in business is simply the act of counting our blessings. The last 18 months put every industry on their heels — and […]
Customer Service
November 1, 2021
4 “Don’ts” to Improve Your Customer Experience
Want to be terrified? 96% of customers will leave you because of a bad experience with your brand. When things are going well with your customer-facing teams, this […]
October 11, 2021
3 Must-Have Non-Voice Customer Support Strategies
Is the time for talk dead? There’s a healthy debate rolling across businesses that rely on BPO services: what’s the right contact center balance between voice and non-voice […]
October 4, 2021
Five Customer Service Outsourcing Trends to Expect in 2022
This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. If customer service is […]
September 14, 2021
3 Keys to Q4 Contact Center Success in 2021
There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to […]
August 9, 2021
The Best Growth Opportunity in 2021: Outsourcing
Why is 2021 the time for outsourcing? Because if you want to fly, you have to give up everything that weighs you down. No, I didn’t steal this […]
July 26, 2021
The Top Call Center Services to Outsource in 2021
Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will […]
July 19, 2021
Your Guide to the BPO-lympics
Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]
June 28, 2021
Don’t Get Caught Without Call Center Support in Q4
The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]
June 7, 2021
Perfect Call Center Quiz: Finding the Right Partner for You
We’ve all asked the question: “When will I find the right call center partner?” Maybe you’ve searched endlessly for a BPO partner that felt right. Or you’ve been […]