Customer Service

In his recent article, Jeremy Watkin discusses the rapid evolution of technology in customer experience. Companies are trying to capitalize on emerging channels like social media, texting and […]

Customer experience has garnered major attention in the past few years. Companies know that giving a great experience to their customers will help foster brand loyalty and lead […]

An employee’s morale has a major impact on their overall performance and production. If a person goes into work every day with little to no enthusiasm for their […]

The HR department has a variety of different projects and tasks to work on throughout the course of a week. One of the key tasks in a contact […]

Your company has decided to utilize social media to your advantage for customer service and engagement. This decision can ultimately help your brand by keeping a direct line […]

It’s no secret that contact centers want to have high customer satisfaction scores. You want to give your callers the ultimate customer experience and avoid creating unhappy repeat […]

Customer experience shouldn’t limited to emails and phone calls; it should be spread across every imaginable channel including social media, live chat, knowledge bases, texting, and more! In […]

Companies spend a lot of money on customer service and support and executives are always on the lookout for new technology to improve the experience of their customers […]

Most executives are aware by now that having a solid social media presence can be advantageous for their companies. Customers want engagement from the brands they support and […]

Anybody who has worked in a contact center knows it can be emotionally draining work. Contact centers can benefit greatly when their agents are being led to handle […]