Customer Service

Smart phones are everywhere! It seems that no matter where you are, you’re guaranteed to see a multitude of people with their eyes glued to their phone for […]

What’s a great way to earn loyalty from people? Always show them you love and appreciate them. In his article, Jeremy Watkin draws a parallel between showing appreciation […]

Your company has probably worked to make sure your customer experience can delight the Millennial generation, but have you considered Generation Z? The people in Generation Z were […]

It’s an old saying, nowhere more applicable than the contact center: “When you’re up to your ass in alligators, it’s hard to remember that you’re trying to drain the swamp”. […]