Customer Service

An employee’s morale has a major impact on their overall performance and production. If a person goes into work every day with little to no enthusiasm for their […]

The HR department has a variety of different projects and tasks to work on throughout the course of a week. One of the key tasks in a contact […]

Your company has decided to utilize social media to your advantage for customer service and engagement. This decision can ultimately help your brand by keeping a direct line […]

It’s no secret that contact centers want to have high customer satisfaction scores. You want to give your callers the ultimate customer experience and avoid creating unhappy repeat […]

Customer experience shouldn’t limited to emails and phone calls; it should be spread across every imaginable channel including social media, live chat, knowledge bases, texting, and more! In […]

Companies spend a lot of money on customer service and support and executives are always on the lookout for new technology to improve the experience of their customers […]

Most executives are aware by now that having a solid social media presence can be advantageous for their companies. Customers want engagement from the brands they support and […]

Anybody who has worked in a contact center knows it can be emotionally draining work. Contact centers can benefit greatly when their agents are being led to handle […]

Customers in this era desire fast, sometimes immediate, service that is personalized to their needs and experiences. In addition, they want to be able to reach your company […]

Do your contact center agents do whatever they can to make customers happy? According to a recent article by Jeremy Watkin, a customer service agent making a connection […]