Customer Service

June 28, 2021

Don’t Get Caught Without Call Center Support in Q4

The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing

June 7, 2021

Perfect Call Center Quiz: Finding the Right Partner for You

We’ve all asked the question: “When will I find the right call center partner?” Maybe you’ve searched endlessly for a BPO partner that felt right. Or you’ve been […]

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BPO Partner Selection, Customer Service

August 3, 2020

Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, […]

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BPO Industry, Cost Savings, Customer Service, Nearshore Outsourcing

July 13, 2020

4 Ways Retailers Can Cut Costs and Improve the Customer Experience

Fortune may favor the bold, but pandemics generally don’t favor incumbents. With retailers struggling amidst the global effects of COVID-19, more and more organizations will be forced to […]

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BPO Industry, Cost Savings, Customer Service

June 22, 2020

Reduce Your Call Center Costs While Improving CX

Want to know what your call center has in common with all the others? They’re looking to cut costs. Want to know what you can do to surpass […]

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BPO Industry, Cost Savings, Customer Service

June 1, 2020

The At-Home Agent Model is Here To Stay – What You Need to Know

I remember a class experiment in grade school where every student was timed to see how long they could hold their breath. Any excuse to not do long […]

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At-Home Agents, BPO Industry, Customer Service

March 16, 2020

Contingency Planning With At-Home Agents

On Wednesday, the WHO officially designated the COVID-19 outbreak a pandemic – a new disease that is spreading worldwide. It’s not as if the world was sitting back […]

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At-Home Agents, Customer Service

What to Look for on a Site Visit - Facilities

November 19, 2019

What to Look for on a Site Visit – Part 1: Facilities

Selecting the right outsource call center partner is one of the most important decisions your organization will make. After all, your BPO partner typically serves as the public […]

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BPO Partner Selection, Customer Service

October 9, 2019

Listen to Your Customers – 3 Trends You Can’t Ignore

In honor of National Customer Service Week, we wanted to offer some key insights on three trends to keep in mind as you craft call center experiences for […]

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Customer Service

July 18, 2019

Outsourcing Language Support Makes it a Breeze to Expand Internationally

The faster your company grows, the sooner you’ll look to expand internationally — aiming to capture new customers across new territories. Truth is, if your company has scaled […]

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Customer Service, Cost Savings