Customer Service

Everything you experience in life is not always planned and sometimes you take unexpected turns and encounter unexpected obstacles. You can’t always predict how you’ll react or what […]

In a recent article, Ajay Paghdal discusses how large and small companies do everything they can to grow, which sometimes leads to them going into debt. Paghdal says […]

Customer service has changed dramatically over the years. From face-to-face communication, to call centers, to television and radio, and so on, the customer experience is always evolving. Human […]

Traditional call center operations are still necessary, but email is a major factor in modern customer service and marketing. Omnichannel is becoming more popular every year because customers […]

In industries such as retail, customer service has become a matter of instant gratification and providing customers with consistent and fast service through any and every communication channel. […]

The article “Using Social Media to Bring Your Customer Service and Marketing Teams Together” by Michael Lundberg says that providing bad customer service or even no customer service […]

Do you ever wonder what leads customers to like your product or service and ultimately hold loyalty to your brand? It’s probably come up in business conversation often, […]

Everybody has had an experience with an angry customer. It’s frustrating and can lead to a lot of stress for both the employee and the customer, but there […]

Call centers have one of the most important duties in an entire organization; making sure the customers receive high-quality customer experience. In order to ensure your contact center […]

The New Year has just begun and companies are at work trying to improve on every level. In the contact center industry, a major issue in recent years […]