Customer Service

If your company has been looking to boost its customer experience program in the last few years, you’ve most likely considered (or, at least, heard of) Virtual Assistants. […]

Performance metrics and touch-point checklists are rational when setting up customer service to meet the customers’ needs, but are they effective when trying to earn customer loyalty? In […]

One of the fundamental keys to customer service in the travel and hospitality industries is to have a solid booking service. In a recent article, Fred Chua discusses […]

Companies strive to reach a level of success that requires expanding operations to serve more customers. However, when a company needs to grow drastically and support more customers, […]

Your brand has an amazing product or service that could benefit many people, so that’s all you need to be successful, right? According to a recent article by […]

The emphasis in modern customer experience is often put on speed and technology. How fast can you resolve the customer inquiry? How fast can you respond to the […]

Does your company use Artificial Intelligence (AI) to assist in delivering the customer experience? Whether your answer to that question is yes or no, the chances are pretty […]

A recent article by Vince Jeffs points out that, although it has great potential, artificial intelligence (AI) has yet to be utilized in a major way with the […]

In his recent article, Jeremy Watkin discusses the rapid evolution of technology in customer experience. Companies are trying to capitalize on emerging channels like social media, texting and […]

Customer experience has garnered major attention in the past few years. Companies know that giving a great experience to their customers will help foster brand loyalty and lead […]