Customer Service

Call centers have one of the most important duties in an entire organization; making sure the customers receive high-quality customer experience. In order to ensure your contact center […]

The New Year has just begun and companies are at work trying to improve on every level. In the contact center industry, a major issue in recent years […]

Customers expect fast, consistent, and reliable service in-person, on phone calls, and through the internet. With that in mind, it’s clear to see the importance for companies to […]

Many companies experience department silos and, at times, it can be difficult to see how each department impacts each other. When it comes to marketing, it can be […]

With the growing significance on delivering awesome customer service, it’s important now more than ever to reduce negative customer experiences. One thing that annoys many customers is to […]

Customer experience is not a trend; it’s the driving force of every brand. In her recent article, “3 Ways CX Can Make 2017 the Finest Year Yet for […]

Customer service is almost expected to be instantaneous in 2016. Should we expect anything different from 2017? Absolutely not! In his recent article, Richard Shapiro discusses how responding […]

The customer experience must be a constant focus for companies from customer intrigue, to point of purchase, to post purchase. In his recent article, Mike Szilagyi gives the […]

If your company has been looking to boost its customer experience program in the last few years, you’ve most likely considered (or, at least, heard of) Virtual Assistants. […]

Performance metrics and touch-point checklists are rational when setting up customer service to meet the customers’ needs, but are they effective when trying to earn customer loyalty? In […]