Customer Service

Keep ‘em happy. That’s a simple yet effective customer service goal. The following article by Michael Mink of Investor’s Business Daily gives tips for keeping customers happy. Give Cutting-Edge […]

“Is call center outsourcing a good idea?” There are many reasons we think it’s a good idea, but there are some key benefits you should look into when […]

Reduce costs by 70% with an Indian or Pakistani call center! India’s workforce is educated, hard working and highly skilled in IT and technical areas. In addition to these qualities, […]

The call center outsourcing industry is a rapidly changing. Technology and locations are always evolving, which means that it can be hard to keep up with the right […]

I have been in the contact center, customer service and customer experience industry a long time. I started as a fresh-faced kid of 16 as an agent in […]

Our advisors at Outsource Consultants help our clients find “hidden gem” small to mid-sized outsource call centers for clients. The following article by Thomas Laird (Expivia Interaction Marketing […]

When working with a call center outsourcing partner the biggest challenge is making sure the call center is providing consistent ongoing performance. The includes ensuring the agents receive the […]

People have fallen in love with chat support for two main reasons: Speed and convenience. The question is, are brands doing everything in their power to maximize the […]

The traditional method of customer service (calling and requesting help) is still necessary within the call center, but many customers want to be able to research on their […]

In his article “Growing Your Contact Center Culture”, Patrick Russell tells us that your company culture is like a farmer’s soil because it lays the foundation for the […]