Customer Service

June 15, 2022

Preparing For Supply Chain Bottlenecks With BPO Support

Getting products into consumers’ hands is taking longer than in pre-COVID times. A combination of factors, including concerns with border crossing, labor shortages, and manufacturing slowdowns are wreaking […]

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Customer Service, News & Insights, Outsourcing Strategies

December 13, 2021

Your CX Holiday Shopping List

As we head into the heart of the holiday season, we’re undoubtedly focused on finding the perfect gifts for family, friends, and the names we drew for Secret […]

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BPO Partner Selection, Call Center Management, Customer Service

November 17, 2021

4 Reasons the BPO Industry Can Be Thankful

Sometimes the most challenging math problem in business is simply the act of counting our blessings. The last 18 months put every industry on their heels — and […]

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At-Home Agents, BPO Industry, Customer Service

November 1, 2021

4 “Don’ts” to Improve Your Customer Experience

Want to be terrified? 96% of customers will leave you because of a bad experience with your brand. When things are going well with your customer-facing teams, this […]

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Call Center Management, Customer Service

October 11, 2021

3 Must-Have Non-Voice Customer Support Strategies

Is the time for talk dead? There’s a healthy debate rolling across businesses that rely on BPO services: what’s the right contact center balance between voice and non-voice […]

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BPO Partner Selection, Customer Service

5 Customer Service Outsourcing Trends to Expect in 2022

October 4, 2021

Five Customer Service Outsourcing Trends to Expect in 2022

This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. If customer service is […]

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At-Home Agents, BPO Industry, Customer Service

September 14, 2021

3 Keys to Q4 Contact Center Success in 2021

There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to […]

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BPO Industry, BPO Partner Selection, Call Center Management, Customer Service

August 9, 2021

The Best Growth Opportunity in 2021: Outsourcing

Why is 2021 the time for outsourcing? Because if you want to fly, you have to give up everything that weighs you down. No, I didn’t steal this […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service

July 26, 2021

The Top Call Center Services to Outsource in 2021

Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will […]

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BPO Industry, BPO Partner Selection, Customer Service

July 19, 2021

Your Guide to the BPO-lympics

Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing