Customer Service

September 1, 2022

3 Reasons to Celebrate Your Call Center Agents This Labor Day

Labor day is a time to show appreciation for all the hardworking staff in or contracted by your company. One often overlooked group, contact center representatives, definitely deserves […]

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Call Center Management, Customer Service

August 15, 2022

Higher Demand For the Medical Industry and Outsourcing Services

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Many clinics […]

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BPO Industry, Customer Service, Outsourcing Strategies

July 7, 2022

3 Tips for Retaining Retail Call Center Agents While Cutting Costs

In 2021, retail sales enjoyed an unparalleled growth rate of 14 percent, nearly 5 times the rate seen pre-pandemic. It appears, however, that this consumer spending surge may […]

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BPO Industry, Call Center Management, Cost Savings, Customer Service

June 15, 2022

Preparing For Supply Chain Bottlenecks With BPO Support

Getting products into consumers’ hands is taking longer than in pre-COVID times. A combination of factors, including concerns with border crossing, labor shortages, and manufacturing slowdowns are wreaking […]

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Customer Service, News & Insights, Outsourcing Strategies

November 17, 2021

4 Reasons the BPO Industry Can Be Thankful

Sometimes the most challenging math problem in business is simply the act of counting our blessings. The last 18 months put every industry on their heels — and […]

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At-Home Agents, BPO Industry, Customer Service

November 1, 2021

4 “Don’ts” to Improve Your Customer Experience

Want to be terrified? 96% of customers will leave you because of a bad experience with your brand. When things are going well with your customer-facing teams, this […]

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Call Center Management, Customer Service

October 11, 2021

3 Must-Have Non-Voice Customer Support Strategies

Is the time for talk dead? There’s a healthy debate rolling across businesses that rely on BPO services: what’s the right contact center balance between voice and non-voice […]

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BPO Partner Selection, Customer Service

5 Customer Service Outsourcing Trends to Expect in 2022

October 4, 2021

Five Customer Service Outsourcing Trends to Expect in 2022

This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. If customer service is […]

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At-Home Agents, BPO Industry, Customer Service

September 14, 2021

3 Keys to Q4 Contact Center Success in 2021

There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to […]

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BPO Industry, BPO Partner Selection, Call Center Management, Customer Service