Customer Service

No matter the industry, business, or company, issues can arise at any time resulting in the need for customer service for your clients and customers. It is imperative […]

We already know how fast mobile is moving. Interacting with your customers via social media and voice are becoming commonplace either online or on your smartphone. What about […]

The term “cloud technology” has been tossed around for quite sometime now. Most are aware of the benefits, but in case you aren’t, GulfNews wrote an article recently […]

You’ve heard over and over again about the need for mobile in your business and in your contact center. What you may not have heard are the impacts […]

Call centers have come a long way from just telemarketing. They are in nearly every industry; whether the calls are inbound, outbound, in the energy industry, or healthcare. […]

In the age of the customer, the consumer is in control. DestinationCRM recently posted an article about customer service defining the brand. A summary of that article below. […]

Unexpected events are guaranteed to occur in your company’s business. What do you do when more guests than invited arrive to an important company event? What about when […]

The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time. Time wrote an article describing the 4 […]

With the invention of the internet and smartphones, getting solutions to issues or answers to questions regarding your business, customers can now choose how they want to interact […]

As part of her research for the book, Branding and Marketing You Through Teams, Donna Rachelson examined teams in six leading companies to find out what was separating […]