Customer Service

Satisfied customers are key to business success. Recent Aberdeen Group research indicates that satisfied customers not only increase their spending on products and services, but also promote the […]

Call centers come in all shapes and sizes, but for businesses looking to reduce costs, an overseas call center may fit the bill. Business News Daily writer, Sara […]

When it comes to contact center outsourcing, Columbia stands “heads above” other nearshore destinations, says AT&T executive. Nearshore Americas recently posted an article describing AT&T’s success with contact […]

Baird/Koning recently sent a newsletter of the Baird BPO Review for Call Center Outsourcing. Below is a summary of that newsletter: Call Center Outsourcing Industry Datapoints Teleperformance signed […]

Smartcustomerservice.com recently posted interesting findings from a study done by Frost & Sullivan – the booming growth of the North American contact center outsourcing market. A summary and […]

Live chat is an efficient, personalized way to help customers and strengthen your product’s reputation. ICMI.com posted an article regarding the up and coming need for live chat […]

Customer-Driven Centers of Excellence Nearshore Americas recently interviewed Michael DeSalles, a Frost and Sullivan Principal Analyst to discuss the state of the business in Customer Contact in BPO […]

No matter your business, if you have customers that need to get in contact with you, you better have channels available for them to do so; this includes […]

Along with the introduction of social media into business’ marketing plans, mobile is creating its own unique path. ICMI recently posted an article identifying trends with customer service […]

Social media has been a popular topic among businesses and those taking care of customer service, whether it’s your CSRs or your business’ call center agents. TechTarget recently […]