Customer Service

In a recent article, Benjamin Payne discusses the following five things contact centers need to stop doing if they want to give a high-quality customer experience: 1) Ignoring […]

In a recent article, Yoel Knoll discusses how contact centers need to build their customer loyalty in order to be profitable. Knolls talks about the evolution of profitability […]

In a recent article, Hagai Shaham discusses a topic that has been a very big issue for many call centers throughout the world: agent attrition rate. The daily […]

In a recent article, Sawaram Suthar discusses how companies can scale their customer service as they grow. The article offers the following four tips for scaling your customer […]

Omnichannel contact center support often includes traditional inbound and outbound calling, email, live chat support, social media, online communities, and…texting? Yes, in order to deliver a high-quality customer […]

In a recent article, Nancy Porte discusses how companies can use online communities to improve their customer experience programs. Online communities can include a variety of outlets such […]

Is a company’s success purely based upon the price of their products and services? Is it based on offering something unique to every other company on the market? […]

In a recent article, Luke Starbuck discusses how quality customer service can set companies apart within the retail industry. A major way companies invest in their customer service […]

In a recent article, Jeff Toister discusses how self-service (websites, portals, automation, etc.) has made things easier, but it also takes out the human factor in the customer […]

Online shopping could potentially replace many brick-and-mortar stores in the years to come. Customers are doing more research now than ever to make sure they’re purchasing the best […]