Cost Savings

August 3, 2020

Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, […]

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BPO Industry, Cost Savings, Customer Service, Nearshore Outsourcing

July 13, 2020

4 Ways Retailers Can Cut Costs and Improve the Customer Experience

Fortune may favor the bold, but pandemics generally don’t favor incumbents. With retailers struggling amidst the global effects of COVID-19, more and more organizations will be forced to […]

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BPO Industry, Cost Savings, Customer Service

June 22, 2020

Reduce Your Call Center Costs While Improving CX

Want to know what your call center has in common with all the others? They’re looking to cut costs. Want to know what you can do to surpass […]

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BPO Industry, Cost Savings, Customer Service

July 18, 2019

Outsourcing Language Support Makes it a Breeze to Expand Internationally

The faster your company grows, the sooner you’ll look to expand internationally — aiming to capture new customers across new territories. Truth is, if your company has scaled […]

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Customer Service, Cost Savings

April 26, 2017

5 Call Center Trends in 2014

Advancements in technology are constantly changing the way call centers operate. Once upon a time, all customer interactions took place over the phone. Now we connect with customers […]

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Cost Savings, Customer Service