February 4, 2021
3 Key Advantages of Middle Market Outsource Call Centers
A few years back I needed a plumber, and I didn’t necessarily have the time to spend weeks uncovering and vetting out my options. So I did what […]
BPO Partner Selection
January 19, 2021
3 Myths About Call Center Outsourcing Regions
The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]
October 13, 2020
The Better BPO Choice: The Philippines or Nearshore Outsourcing?
If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]
November 19, 2019
What to Look for on a Site Visit – Part 1: Facilities
Selecting the right outsource call center partner is one of the most important decisions your organization will make. After all, your BPO partner typically serves as the public […]
September 19, 2019
Still the One: The Philippines Remains the Top Destination for Offshore Outsourcing
There’s no question that the Philippines enjoyed several years as the defacto offshore darling. Populated by a skilled and energetic workforce, backed by massive infrastructure investment and fueled […]
August 19, 2019
Nearshore Outsourcing Spotlight: Jamaica
Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. That’s why – more and more – businesses look to Caribbean BPO locations for […]
June 10, 2019
Nearshore Outsourcing Spotlight: Tijuana
Tijuana, Mexico is undergoing a well-deserved and long overdue reputation makeover. Once viewed as an area with some questionable characteristics, many call center executives are now flocking to […]
April 29, 2019
Nearshore Outsourcing Spotlight: Colombia
Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee […]
April 8, 2019
Creating Geo-redundancy Through Nearshore Outsourcing
For most organizations, the stability of customer communication and the continuity of their services are what drive overall business success. For call centers that deal with a high […]
January 28, 2019
Is Your Call Center Prepared for the Unexpected?
On February 5, 2017, building supply company 84 Lumber was poised to vault to national notoriety. The relatively unknown building supply company was running an ad during Super […]