November 10, 2022
Outsourcing Spotlight: Veteran-Owned Call Centers
On the 11th hour of November 11th, World War I came to a close with the Armistice of Germany. This led to the creation of the Armistice day […]
BPO Partner Selection
October 31, 2022
What Do Your Halloween Preferences Say About Your Outsourcing Ghouls?
Beware. All Hallow’s Eve is upon us once again. What started as a somber religious holiday has largely morphed into a secular blowout that provides an annual bump […]
September 20, 2022
Avoid the Open Enrollment Headache: Get Your Call Centers Ready
Open Enrollment, a time to apply for new health insurance coverage or make changes to existing plans through federal and state government programs, is fast approaching. Each year, […]
May 4, 2022
Elevate Your Outsourcing Partnership, You Should
Even if you haven’t seen the movies, Star Wars has some pretty famous lines that have become staples in popular culture. In addition to being deep and philosophical, […]
February 14, 2022
Find Your Perfect Match with Outsourcing Country Speed Dating
Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]
January 18, 2022
The State of the Call Center Industry with Corey Kotlarz
As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]
December 27, 2021
Why Content Moderation is More Critical Than Ever in 2022
Guess what? Some content is not king. In fact, lots of content is hurting your brand. That’s why content moderation has been in the news a lot lately—look […]
October 20, 2021
All Treats, No Tricks: Your Sweet Strategy for Outsource Call Center Selection
As a child, did you have a trick-or-treating strategy to maximize both the quality and quantity of your candy haul? Of course you did; when something is important, […]
October 11, 2021
3 Must-Have Non-Voice Customer Support Strategies
Is the time for talk dead? There’s a healthy debate rolling across businesses that rely on BPO services: what’s the right contact center balance between voice and non-voice […]
September 14, 2021
3 Keys to Q4 Contact Center Success in 2021
There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to […]