BPO Partner Selection

March 15, 2021

Create Your Perfect Outsource Call Center Bracket

Every March, even the most casual of sports fans turn their attention to the NCAA Men’s Basketball Tournament. Maybe they’re in a bracket pool with their family, co-workers, […]

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BPO Partner Selection

March 8, 2021

The Cure for BPO Procurement and RFP Headaches: Read This and Call Me in the Morning

What’s that tension building in your temples? It’s been a growing nuisance ever since your company decided to outsource to a new call center partner— and now it […]

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BPO Partner Selection

February 4, 2021

3 Key Advantages of Middle Market Outsource Call Centers

A few years back I needed a plumber, and I didn’t necessarily have the time to spend weeks uncovering and vetting out my options. So I did what […]

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BPO Industry, BPO Partner Selection

January 19, 2021

3 Myths About Call Center Outsourcing Regions

The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]

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BPO Partner Selection, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

October 13, 2020

The Better BPO Choice: The Philippines or Nearshore Outsourcing?

If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]

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BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing

What to Look for on a Site Visit - Facilities

November 19, 2019

What to Look for on a Site Visit – Part 1: Facilities

Selecting the right outsource call center partner is one of the most important decisions your organization will make. After all, your BPO partner typically serves as the public […]

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BPO Partner Selection, Customer Service

September 19, 2019

Still the One: The Philippines Remains the Top Destination for Offshore Outsourcing

There’s no question that the Philippines enjoyed several years as the defacto offshore darling. Populated by a skilled and energetic workforce, backed by massive infrastructure investment and fueled […]

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BPO Partner Selection, Offshore Outsourcing

August 19, 2019

Nearshore Outsourcing Spotlight: Jamaica

Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. That’s why – more and more – businesses look to Caribbean BPO locations for […]

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Nearshore Outsourcing, BPO Partner Selection

June 10, 2019

Nearshore Outsourcing Spotlight: Tijuana

Tijuana, Mexico is undergoing a well-deserved and long overdue reputation makeover. Once viewed as an area with some questionable characteristics, many call center executives are now flocking to […]

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BPO Partner Selection, Customer Service, Nearshore Outsourcing

April 29, 2019

Nearshore Outsourcing Spotlight: Colombia

Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee […]

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Nearshore Outsourcing, BPO Partner Selection, Customer Service