BPO Partner Selection

November 15, 2022

Labor Crisis Management: Contact Center Strategies to Curb the Crunch

Keeping call centers adequately staffed in 2022 has been, to put it lightly, a challenge. Keeping them staffed without incurring additional costs? Next to impossible. Welcome to the […]

Full Story

BPO Industry, BPO Partner Selection, Customer Service

November 10, 2022

Outsourcing Spotlight: Veteran-Owned Call Centers

On the 11th hour of November 11th, World War I came to a close with the Armistice of Germany. This led to the creation of the Armistice day […]

Full Story

BPO Partner Selection

October 31, 2022

What Do Your Halloween Preferences Say About Your Outsourcing Ghouls?

Beware. All Hallow’s Eve is upon us once again. What started as a somber religious holiday has largely morphed into a secular blowout that provides an annual bump […]

Full Story

BPO Partner Selection, Outsourcing Strategies

September 20, 2022

Avoid the Open Enrollment Headache: Get Your Call Centers Ready

Open Enrollment, a time to apply for new health insurance coverage or make changes to existing plans through federal and state government programs, is fast approaching. Each year, […]

Full Story

BPO Partner Selection, Outsourcing Strategies

May 4, 2022

Elevate Your Outsourcing Partnership, You Should

Even if you haven’t seen the movies, Star Wars has some pretty famous lines that have become staples in popular culture. In addition to being deep and philosophical, […]

Full Story

BPO Industry, BPO Partner Selection

February 14, 2022

Find Your Perfect Match with Outsourcing Country Speed Dating

Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]

Full Story

BPO Industry, BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing

January 18, 2022

The State of the Call Center Industry with Corey Kotlarz

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]

Full Story

BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

December 27, 2021

Why Content Moderation is More Critical Than Ever in 2022

Guess what? Some content is not king. In fact, lots of content is hurting your brand. That’s why content moderation has been in the news a lot lately—look […]

Full Story

BPO Partner Selection, Outsourcing Strategies

December 13, 2021

Your CX Holiday Shopping List

As we head into the heart of the holiday season, we’re undoubtedly focused on finding the perfect gifts for family, friends, and the names we drew for Secret […]

Full Story

BPO Partner Selection, Call Center Management, Customer Service

October 20, 2021

All Treats, No Tricks: Your Sweet Strategy for Outsource Call Center Selection

As a child, did you have a trick-or-treating strategy to maximize both the quality and quantity of your candy haul? Of course you did; when something is important, […]

Full Story

BPO Partner Selection