BPO Partner Selection

April 15, 2024

Don’t Drop the Call: A Guide to Political Call Center Procurement

(*TLDR — 2024’s election season has a handful of distinct challenges — which we detailed here. But, this blog focuses on 3 essentials for political call center procurement […]

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BPO Industry, BPO Partner Selection, Outsourcing Strategies

April 3, 2024

Why the Philippines (Still) Remains a Top Outsourcing Destination

Let’s start from the start. The History of Outsourcing in the Philippines It’s easy to take for granted the supremacy of the Philippines as a call center outsourcing […]

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BPO Industry, BPO Partner Selection, Call Center Management, News & Insights, Offshore Outsourcing, Philippines

Tom and Andrew of The Bald and The Beard exploring common outsourcing myths in their latest episode.

March 28, 2024

The Bald + The Beard | Episode 1: Debunking Outsourcing Myths

In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes, at Outsource […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Outsourcing Strategies

March 25, 2024

The Power of Women-Owned Call Center Partnerships

As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. Women have always been a driving force […]

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BPO Industry, BPO Partner Selection, Outsourcing Strategies

February 21, 2024

The Human-AI Symbiosis in Retail Call Centers

“AI will replace human contact center interactions,” according to some CX experts in 2020. Whether or not you fully embraced that view at the time, you certainly contemplated […]

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BPO Industry, BPO Partner Selection, Customer Service, Outsourcing Strategies

January 24, 2024

2024 BPO Trends: Growth, Saturation, and a Look Ahead

The global BPO industry underwent a major transformation in 2023, and 2024 promises to be just as dynamic. New players are emerging, prices are shifting, and traditional outsourcing […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, News & Insights, Offshore Outsourcing

December 13, 2023

The Caribbean: A Hidden Gem for Nearshore Outsourcing

The Caribbean is often synonymous with pristine beaches, mouthwatering cuisine, and warm hospitality. While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, News & Insights

November 17, 2023

Why Geo-Redundancy is Key to a Successful Outsourcing Strategy

In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies

June 21, 2023

We Asked Our African BPO Partners: How to Foster a Strong Outsourcing Relationship

In today’s global economy, outsourcing has become a common practice for many businesses. Whether for customer service, technical support, or data entry, outsourced call centers can provide significant […]

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BPO Industry, BPO Partner Selection, Offshore Outsourcing, Outsourcing Strategies

January 19, 2023

The New BPO Choice: African Countries for Offshore Outsourcing

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. The United States is at the epicenter of the issue, where the […]

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BPO Industry, BPO Partner Selection, Cost Savings, Offshore Outsourcing