BPO Industry

May 19, 2021

How Outsourcing Holds the Key to Mitigating US Labor Shortages

Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

February 4, 2021

3 Key Advantages of Middle Market Outsource Call Centers

A few years back I needed a plumber, and I didn’t necessarily have the time to spend weeks uncovering and vetting out my options. So I did what […]

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BPO Industry, BPO Partner Selection

January 19, 2021

3 Myths About Call Center Outsourcing Regions

The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]

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BPO Partner Selection, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

December 14, 2020

Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]

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At-Home Agents, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

November 9, 2020

3 Emerging Call Center Markets to Consider in 2021

Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. The global outsourcing market is expected to exceed $400B by 2027, […]

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BPO Industry, Nearshore Outsourcing

August 3, 2020

Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, […]

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BPO Industry, Cost Savings, Customer Service, Nearshore Outsourcing

July 13, 2020

4 Ways Retailers Can Cut Costs and Improve the Customer Experience

Fortune may favor the bold, but pandemics generally don’t favor incumbents. With retailers struggling amidst the global effects of COVID-19, more and more organizations will be forced to […]

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BPO Industry, Cost Savings, Customer Service

June 22, 2020

Reduce Your Call Center Costs While Improving CX

Want to know what your call center has in common with all the others? They’re looking to cut costs. Want to know what you can do to surpass […]

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BPO Industry, Cost Savings, Customer Service

June 1, 2020

The At-Home Agent Model is Here To Stay – What You Need to Know

I remember a class experiment in grade school where every student was timed to see how long they could hold their breath. Any excuse to not do long […]

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At-Home Agents, BPO Industry, Customer Service

May 8, 2020

The Outsourcing Shuffle: 4 Ways COVID-19 is Changing the Face of the BPO Industry

Are you having trouble making plans that go beyond the short term? Six weeks ago, who knew where we’d be today, as office environments sprinted toward 100% remote […]

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At-Home Agents, BPO Industry, Nearshore Outsourcing, Offshore Outsourcing