June 1, 2020
The At-Home Agent Model is Here To Stay – What You Need to Know
I remember a class experiment in grade school where every student was timed to see how long they could hold their breath. Any excuse to not do long […]
BPO Industry
May 8, 2020
The Outsourcing Shuffle: 4 Ways COVID-19 is Changing the Face of the BPO Industry
Are you having trouble making plans that go beyond the short term? Six weeks ago, who knew where we’d be today, as office environments sprinted toward 100% remote […]
March 4, 2019
US Labor Shortages and the Growing Need to Outsource
Record-breaking wage growth and low unemployment rates have made it harder than ever for businesses to field a domestic call center staff. As existing teams grow or former […]
December 4, 2018
The Importance of Security in Contact Centers
Call center outsourcing is a logical strategy for businesses of all sizes. A recent article by Deeksha Dadu lays out the following factors to look for when picking […]
September 5, 2018
4 Primary BPO Markets and What They Mean to Your Company
Business is always developing, and with more growth comes higher demands on employees. One department that gets hit the hardest by drastic company growth is customer service. Customer service […]
August 30, 2018
Managed Operations & Seat Leasing: Alternatives to Traditional Call Center Outsourcing
Companies on the rise can expect rapid departmental growth. The more needs you have as a result of more customers, the more roles you need to fill in […]
August 29, 2018
Is Your Contact Center’s Agent Training Strategy Working?
People don’t remember everything. In a recent article, Anand Subramaniam states that humans retain less than 5% of information a month after learning it. Contact center agents are […]