July 19, 2021
Your Guide to the BPO-lympics
Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]
BPO Industry
June 28, 2021
Don’t Get Caught Without Call Center Support in Q4
The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]
May 19, 2021
How Outsourcing Holds the Key to Mitigating US Labor Shortages
Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]
February 4, 2021
3 Key Advantages of Middle Market Outsource Call Centers
A few years back I needed a plumber, and I didn’t necessarily have the time to spend weeks uncovering and vetting out my options. So I did what […]
January 19, 2021
3 Myths About Call Center Outsourcing Regions
The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]
December 14, 2020
Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]
November 9, 2020
3 Emerging Call Center Markets to Consider in 2021
Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. The global outsourcing market is expected to exceed $400B by 2027, […]
August 3, 2020
Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening
The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, […]
July 13, 2020
4 Ways Retailers Can Cut Costs and Improve the Customer Experience
Fortune may favor the bold, but pandemics generally don’t favor incumbents. With retailers struggling amidst the global effects of COVID-19, more and more organizations will be forced to […]
June 22, 2020
Reduce Your Call Center Costs While Improving CX
Want to know what your call center has in common with all the others? They’re looking to cut costs. Want to know what you can do to surpass […]