BPO Industry

March 9, 2023

4 Ways to Maintain Agent Morale While Returning to the Office

During the COVID-19 pandemic, work-from-home models spread throughout the call center industry. Some BPO providers were fortunate enough to have a remote work infrastructure in place before the […]

Full Story

BPO Industry, Call Center Management

January 19, 2023

The New BPO Choice: African Countries for Offshore Outsourcing

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. The United States is at the epicenter of the issue, where the […]

Full Story

BPO Industry, BPO Partner Selection, Cost Savings, Offshore Outsourcing

December 15, 2022

Mitigating Attrition: How to Keep Agents Happy in 2023 and Beyond

Companies around the world have had difficulty recruiting and retaining staff members in recent years. In the wake of The Great Resignation, employees left their current positions in […]

Full Story

BPO Industry, Call Center Management

November 15, 2022

Labor Crisis Management: Contact Center Strategies to Curb the Crunch

Keeping call centers adequately staffed in 2022 has been, to put it lightly, a challenge. Keeping them staffed without incurring additional costs? Next to impossible. Welcome to the […]

Full Story

BPO Industry, BPO Partner Selection, Customer Service

October 11, 2022

Checking In on the Jamaican Call Center Industry

When tourists look for idyllic beaches, they turn to Jamaica. Basking in the sun at a resort isn’t the only thing the country has to offer though. The […]

Full Story

BPO Industry, Nearshore Outsourcing

August 15, 2022

Higher Demand For the Medical Industry and Outsourcing Services

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Many clinics […]

Full Story

BPO Industry, Customer Service, Outsourcing Strategies

July 7, 2022

3 Tips for Retaining Retail Call Center Agents While Cutting Costs

In 2021, retail sales enjoyed an unparalleled growth rate of 14 percent, nearly 5 times the rate seen pre-pandemic. It appears, however, that this consumer spending surge may […]

Full Story

BPO Industry, Call Center Management, Cost Savings, Customer Service

June 6, 2022

4 Ways to Keep Your Remote Agents Engaged

In just a few short years, working remotely has gone from something largely reserved for special situations to an expectation for positions that reasonably allow for it. Before […]

Full Story

At-Home Agents, BPO Industry, Call Center Management

May 4, 2022

Elevate Your Outsourcing Partnership, You Should

Even if you haven’t seen the movies, Star Wars has some pretty famous lines that have become staples in popular culture. In addition to being deep and philosophical, […]

Full Story

BPO Industry, BPO Partner Selection

March 8, 2022

Rising Wages and the Contact Center Industry

There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]

Full Story

At-Home Agents, BPO Industry, Call Center Management, Cost Savings