January 16, 2025
Contact Center Quality Assurance: Best Practices Guide
Explore contact center quality assurance best practices to enhance performance, boost customer satisfaction, and drive operational efficiency.
BPO Industry
January 13, 2025
How to Manage a Remote Call Center Effectively
Manage your call center remote operations with ease. Learn strategies, tools, and trends for effective remote management and boost productivity.
January 10, 2025
Boost Your Contact Center Productivity Today
Boost contact center productivity with proven strategies, practical tips, and valuable tools to enhance efficiency and customer satisfaction.
January 9, 2025
How to Optimize Contact Center Operations
Boost contact center operations with tips, trends, and stats to enhance efficiency and customer satisfaction. Optimize today!
January 7, 2025
Egypt: Ancient Wonders and Modern BPO Opportunities
Egypt has emerged as a strategic location for businesses seeking to optimize their operations and expand their global reach. With a rapidly growing ICT sector, boasting a nearly […]
December 9, 2024
Wish Your BPO Did More with Technology? | BPO Health Check
A mismatch between a company’s technology strategy and its BPO partner’s approach creates significant challenges. Some partners overstep, pushing their own tech roadmap and sidelining your CX goals. […]
December 4, 2024
The Bald + The Beard | Episode 4: Debunking CFO CX Myths
In the fourth episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths delve into the complex dynamics between CX leaders and CFOs. This episode […]
October 25, 2024
Your Guide to Successful Contract Renegotiations | BPO Health Check
What is the ‘BPO Health Check’ Series? In today’s CX world, businesses rely on BPO partners to deliver great customer experiences. But with AI evolving and customer expectations […]
October 14, 2024
The Bald + The Beard | Episode 3: The Myth of Standalone CX AI
In the third episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths tackle one of the most pervasive myths in the CX space: that […]
October 3, 2024
Guatemala: Your Next Call Center Haven
Nestled in Central America, Guatemala is a country rich in history, culture, and natural beauty. Bordering Mexico to the north and Belize to the east, Guatemala offers a […]