March 16, 2020
Contingency Planning With At-Home Agents
On Wednesday, the WHO officially designated the COVID-19 outbreak a pandemic – a new disease that is spreading worldwide. It’s not as if the world was sitting back […]
At-Home Agents
August 16, 2018
4 Benefits of Contact Centers with Remote Agents
Do lifelong customers exist anymore? Yes, but it takes a lot more work than it used to, especially with how easy it is to research competitive pricing for […]
March 29, 2018
Using Remote Agent Call Centers to Scale During Busy Seasons
In a recent article, Nathan Ziv discusses how some companies have issues with their marketing departments and their contact centers clashing in strategy. Sometimes marketing departments will try […]
November 28, 2017
The Benefits of Call Centers with Remote Agents
In a recent article, David Greenberg discusses how call centers are constantly trying to stay up-to-date with their technology and their service in order to satisfy modern customers. […]