At-Home Agents

June 10, 2024

5 Things Your Call Center BPO Partner Should Be Doing

Technology has rapidly advanced the customer experience (CX) landscape for BPO call center operations. While traditional telesales that began more than a generation ago remain in use, numerous […]

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Customer Service, At-Home Agents, BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies, Selling a Call Center

June 6, 2022

4 Ways to Keep Your Remote Agents Engaged

In just a few short years, working remotely has gone from something largely reserved for special situations to an expectation for positions that reasonably allow for it. Before […]

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At-Home Agents, BPO Industry, Call Center Management

March 8, 2022

Rising Wages and the Contact Center Industry

There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]

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At-Home Agents, BPO Industry, Call Center Management, Cost Savings

November 29, 2021

The Future of Remote Agent Call Centers

Are remote call center agents a part of your future plans? Depending on your industry, the shift to remote environments might be a boon or a bust for […]

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At-Home Agents, BPO Industry

November 17, 2021

4 Reasons the BPO Industry Can Be Thankful

Sometimes the most challenging math problem in business is simply the act of counting our blessings. The last 18 months put every industry on their heels — and […]

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At-Home Agents, BPO Industry, Customer Service

5 Customer Service Outsourcing Trends to Expect in 2022

October 4, 2021

Five Customer Service Outsourcing Trends to Expect in 2022

This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. If customer service is […]

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At-Home Agents, BPO Industry, Customer Service

February 22, 2021

The 3 “I”s to Empower Your Call Center Supervisors in 2021

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. But for call […]

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At-Home Agents, BPO Ownership, Call Center Management

December 14, 2020

Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]

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At-Home Agents, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

June 1, 2020

The At-Home Agent Model is Here To Stay – What You Need to Know

I remember a class experiment in grade school where every student was timed to see how long they could hold their breath. Any excuse to not do long […]

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At-Home Agents, BPO Industry, Customer Service

May 8, 2020

The Outsourcing Shuffle: 4 Ways COVID-19 is Changing the Face of the BPO Industry

Are you having trouble making plans that go beyond the short term? Six weeks ago, who knew where we’d be today, as office environments sprinted toward 100% remote […]

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At-Home Agents, BPO Industry, Nearshore Outsourcing, Offshore Outsourcing