Healthcare Organization Quickly Solves Call Center Staffing Challenges
| Industry | Healthcare |
|---|---|
| Outsourcing Regions | US & Nearshore |
| Languages | English & Spanish |
The Challenge
A major healthcare company was facing challenges staffing its internal contact center. This shortage of qualified agents was negatively impacting the patient
experience, and putting immense pressure on individuals within the organization, causing both Customer Experience (CX) and Employee Experience (EX) headaches. The organization had not utilized an outsource call center before and was understandably hesitant to pursue the option for the first time.
Results
30
highly-skilled agents added to provide patient support
45
days from initial conversation to BPO partner onboarding
100%
Client requirements met by BPO partner
