Peruvian Call Centers
For leaders looking for nearshore call center locations that can deliver high-quality business process outsourcing (BPO) services, there are few places that offer the diversity, beauty and culture of Peru.
With 31 million residents, a third of which are centralized in the capital region surrounding Lima, Peru is one of the fastest-growing economies in Latin America. Over the past 20 years, Peru has stabilized government policies that have created steady economic growth, as the country is currently the sixth-largest economy in Latin America.
Through modernization and development, Peru has increased its appeal as a call center destination. With a concerted focus to maintain GDP growth, lower inflation, and secure stable exchange rates, Peru is poised to offer considerable investment for international call center investors.
The Call Center Industry in Peru
With mining one of the main revenue generators for Peru historically, the nation has leaned into their favorably low business startup costs and ease of entry to tempt call center organizations to relocate to the South American country,
In addition, riding the momentum of as many as 30 bilateral treaties and international trade agreements over the last 20 years, Peru is primed to attract more foreign call center investment in the region. Peru even has free-trade agreements with the US, UK, and China, reflected in the Trans-Pacific Partnership and Pacific Alliance.
This has created an influx of foreign business operations that have re-energized the national government to continue to provide amenable business conditions to coax more and more international investment.
The Call Center Workforce in Peru
Peru’s workforce is centrally located in the urban region surrounding Lima, where 10 million people take up residence. With the impact of the economic growth starting to be felt in the worker ranks of the Peruvian population, call centers are able to attract and retain educated, qualified agents.
As more young professionals choose to stay in Peru to leverage better earning prospects domestically, call centers relocating operations to Peru will have access to a young and college-educated workforce, the majority of which is under the age of 30.
Further, Peru is currently as much as 25% cheaper than other nearshore locations for phone-based call center services, with the minimum wage equaling less than $300 USD a month for a single full-time call center agent.
A strong economy seems likely to help retain local talent while wages will remain cost-adjusted to allow foreign call center investors to turn an attractive profit. That’s why more leaders are considering all the advantages of moving their call center locations to Peru.
Quick Facts: Peruvian Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Established |
| Regions | South America, Nearshore |
| Population | 32,971,854 |
| Area | 496,224 sq. miles |
Major Outsourcing Cities in Peru
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Lima | 09h 32m | 08h 02m | 07h 46m | |
| Arequipa | 10h 28m | 08h 47m | 08h 22m | |
| Callao | 09h 31m | 08h 02m | 07h 46m | |
Industry Experience
Our Peruvian outsource call centers have direct experience in the following industries:
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