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Outsource Market Research & Surveys

Is it Time to Outsource Your Market Research & Surveys?

Whether your business is thriving or surviving, chances are you don’t have endless resources set aside for market research.

You have two options: pull your own people off their day jobs to run the research, or hand the fielding to a partner who does it every day. Most clients find 30–50% of savings going the second route, sometimes over 60%.

With a sustained focus on your business goals (like customer retention and growth), market research and survey call centers add significant value by delivering unbiased insights to help guide critical business decisions and add momentum across your organization.

From survey design through fielding and data delivery, an outsource market research firm can deliver powerful answers to your big questions.

Testing a new product? Sizing a market? Trying to understand why customers churn? Those are questions a well-run survey program can answer.

Trusting a market research call center can save you time and money while unlocking key insights that you may have missed with an in-house team. The most important results that matter” is redundant. Change to: “And a specialist partner already has the dialing infrastructure, the panel access, and the experience to hit your completion targets.

A survey agent conducting a phone interview at a workstation.

Commonly Outsourced Market Research & Survey Tasks

Outbound phone survey administration
Respondent screening and quota management
CSAT and NPS survey calls
Post-purchase and post-service follow-up
Multilingual survey fielding
Data capture and clean handoff to your analysts
CATI programming and script execution

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Our Market Research & Survey Call Center Partners

We score 300+ vetted BPO partners on 100+ performance data points, including survey completion rates and data quality, so the shortlist we hand you has a record in research fielding specifically. We track 500+ heavily vetted AI and CX technology solutions alongside the partner network, which matters here because the dialing and survey tooling shapes your completion rate as much as the agents do. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.

Our partners can support your customers across every channel, including voice, email, live chat, social media and SMS, and have direct experience in the following industries:

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Outsource Consultants is an independent CX advisory firm that matches organizations to the right outsource contact centers and CX technology providers. We simplify your customer experience strategy and put the savings we find to work, funding better performance, AI-enabled CX, and the business outcomes you’re measured on.

Our independent, financially agnostic approach sets us apart. Every provider in our network operates under identical commercial terms, there’s no cost to you, and you pay under retail because we know true global BPO market pricing. Our bias is to the partners that perform. With 13 years vetting the mid-market BPO space, our team offers unparalleled expertise in CX and contact center operations.

From a network of 300+ vetted BPO partners and 500+ heavily vetted AI and CX technology solutions, each scored on 100+ performance data points, we build a shortlist matched to your industry, compliance requirements, agent profile, and growth plans, in hours rather than weeks.

Choosing Outsource Consultants as your CX advisor means more than cutting costs. The 30–50% we typically find in your existing spend is the lever, not the destination. It funds the AI investments and performance gains that shift your contact center from a cost line to a growth driver. And we don’t disappear after the match. Our Vendor Management Office stays in the relationship, tracking performance month over month and recommending shifts between labor and AI, because the mix that’s right today won’t be right in 18 months.

vetted BPO partners

performance data points, per provider

Heavily vetted AI + technology solutions

Average CSAT Score