Nicaraguan Call Centers

Nearshore outsourcing is experiencing rapid growth in Nicaragua, as the country continues to elevate its ability to support business process outsourcing (BPO) services. With strategic access to key markets in both North and South America, Nicaragua offers a cost-effective and skilled workforce within an attractive industry destination.

In addition, Nicaragua has set itself apart in the region for its exemplary security, being named one of the safest countries in the western hemisphere.

The BPO industry has put Nicaragua on the map as one of the more attractive locations in Central America for nearshoring services including telecommunications, e-commerce, retail, and more. The call center industry remains one of the most important employment avenues for Nicaragua’s citizens, with incredible investment in vocational training that connects call centers with a talent pool of thousands of affable front-line agents with bilingual (English and Spanish) skills.

The Call Center Industry in Nicaragua

Nearshore partners in Nicaragua offer one of the most attractive cost models for outsourcing in the region with a highly competitive minimum wage. These cost savings allow organizations to focus on their products and services while being afforded greater efficiency, profitability, and scale across their operations.

In addition, Nicaragua’s government has committed to directing generous fiscal incentives to support the BPO sector with trade liberalization and legal guarantees for business development.

Further, with more than 50 higher education universities, and more than 130,000 students, Nicaragua is poised to leverage their growing talent pool to offer top talent across the call center industry.

The Call Center Workforce in Nicaragua

With a young and skilled workforce, Nicaragua’s 3.2 million people represent a highly-adaptive and productive talent pool to empower the BPO industry nationwide. Nicaragua’s continued investment in the education of its workforce can be noted in the national allocation of 20% of the nation’s GDP towards education expenditures, including primary, secondary, and university schooling.
Nicaragua has created a highly-empowered workforce through educational instruction that bridges a path to highly-coveted call center positions. Greater competition across these roles allows for call center partners to select the highest-quality agents with the most comprehensive skill sets to meet the evolving demands of global organizations.

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