Malaysian Call Centers
With an incredibly successful business infrastructure supporting many large companies, as well as highly proficient English speakers, Malaysia is emerging as an ideal offshore call center location within Southeast Asia.
Bolstered by the ambitious outlook of the national government, Malaysia is poised to bridge into a high-income national bracket following years of steady economic growth and continued investment in technology and innovation.
These goals will enhance the attractiveness of Malaysia for foreign investment, as business leaders will be rewarded with accommodating tax regulations that are highly competitive within the region.
The Call Center Industry in Malaysia
Malaysia has created a strong economic outlook for foreign investors to consider. More and more businesses are flocking to the Malay Peninsula to take advantage.
Businesses can leverage an incredibly low corporate income tax rate, well below 20 percent, as well as seamless government policies that reduce friction in setting up and deploying business services within the country. These measures ensure it is always a good time to consider Malaysian outsourcing.
In addition, the national government has continued to grow the country’s infrastructure to support large-scale business needs, with World Bank Reports ranking Malaysia as a top ten call center destination for both ease of doing business and direct foreign investment.
The Call Center Workforce in Malaysia
Malaysia is seeing rapid increases in human capital and national education success.
In the last 25 years, Malaysia has made huge strides in formal education among workers, with a staggering increase in secondary and tertiary education among the new workforce entrants. This has meant a 300% increase in education rates among workers, ages 18-35.
In addition, the country has attracted an inflow of skilled and successful workers, putting the country at a sizable labor advantage over many neighboring countries.
Malaysia offers a workforce with the education and necessary skills to help businesses flourish in their call center environments.
Quick Facts: Malaysian Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Established |
| Regions | Offshore, Asia and the Pacific |
| Population | 32,478,065 |
| Area | 127,355 sq. miles |
Major Outsourcing Cities in Malayasia
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Kuala Lumpur | 17h 24m | 19h 3m | 19h 18m | |
| Seberang Perai | 17h 17m | 18h 47m | 18h 59m | |
| Ipoh | 17h 18m | 18h 52m | 19h 6m | |
Industry Experience
Our Malaysian outsource call centers have direct experience in the following industries:
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