German Call Centers
Germany has become one of the most attractive global markets for foreign investors looking for call center business process outsourcing (BPO).
As the largest economy in Europe, and a top-five global economy, Germany is a magnet for business leaders looking to leverage a large, diverse economy with mature infrastructure and a competitive global workforce.
Even in the wake of periods of global recession, Germany has remained one of the largest and most stable world economies to date. With easy connection to the rest of the European Union, and access to global markets, Germany is well-connected to deliver products and services for any industry as a call center vendor.
The Call Center Industry in Germany
Germany boasts one of the most reliable world infrastructures, with advanced technological and transportation capacity, to support business operations. With state-of-the-art transportation and technology networks, German businesses have quick access to domestic and international marketplaces.
Germany offers businesses a variety of incentive programs, including cash grants, hiring programs, and research and development projects. Germany leverages these programs to entice investors by offsetting many upfront costs. The outsource call center industry has been able to capitalize on these advantages, creating a deep bench of available BPO partners.
The Call Center Workforce in Germany
Germany is one of the larger markets in the EU, with a population of over 80 million. This talent pool is versed in a variety of import- and export-focused industries, and supports many trade-oriented events across the region.
German workers are highly educated, with a comparable schooling structure to the U.S. and U.K., ensuring a high level of analytical and problem resolution skills. And with a high standard of daily technology across German culture, the local workforce is typically easily trained across even complex work processes.
German workers are focused, committed, and professional, offering a high standard of excellence in customer service and business efficiency.
Major Outsourcing Cities in Germany
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Munich | 12h 15m | 9h 33m | 8h 35m | |
| Berlin | 11h 51m | 9h 20m | 8h 27m | |
| Hamburg | 11h 34m | 9h 1m | 8h 8m | |
Industry Experience
Our German outsource call centers have direct experience in the following industries:
Recommended BPO Vendors Receive Top Scores in RFP & Selection Process
See how BPO vendors with Outsource Consultants outperformed all other options in a blind RFP, and ended up exceeding KPIs following rollout.
