El Salvador Call Center & CX Solutions
The CX You Need, No Matter the Hurdle
Surrounded by AI hype, budget cuts, and point solution providers, achieving a clear CX strategy can feel impossible. Our unbiased CX advisory services simplify your path forward by combining flexible contact center outsourcing and AI technology.
150 +
Combined years of
CX industry experience
1,000 +
Heavily vetted call
center locations
500 +
Heavily vetted
AI + technology solutions
96 %
Average
CSAT Score
Key Factors Driving Call Center Outsourcing to El Salvador
Exceptional Talent Pool:
- Highly skilled workforce: Abundant supply of multilingual professionals with strong English proficiency and a wide range of technical skills.
- Young and adaptable: A dynamic workforce eager to learn and grow, with a strong work ethic and a focus on customer service excellence.
- Government support: The government actively promotes job creation and fosters a positive business environment that supports both employees and employers.
Business-Friendly Environment:
- US Dollar economy: Simplifies financial transactions and reduces currency exchange risks for international businesses.
- Competitive operating costs: Offers a cost-effective solution for businesses seeking to optimize their customer service operations.
- Strong economic foundation: As the 4th largest economy in Central America, El Salvador provides a stable and growing economic base for businesses to thrive.
- Flexible labor laws: Provide businesses with the flexibility they need to operate efficiently while ensuring fair treatment for employees
World-Class Infrastructure:
- Robust connectivity: High-speed internet access and a reliable telecommunications infrastructure ensure seamless communication and efficient operations.
- Modern infrastructure: Significant investments in energy, transportation, and logistics have created a supportive environment for businesses.
- Top-rated infrastructure:
- Ranked #2 in the region for infrastructure by the Global Competitiveness Report 2019 of the World Economic Forum.
- Top-rated infrastructure:
- Ranked #1 in road connectivity index, ensuring efficient logistics and transportation.
- Strategic location: Conveniently located in the Central Standard Time zone, enabling seamless communication and collaboration with North American markets.
- Easily accessible: 4-hour direct flights from LA/ 6-hour flight from Toronto, facilitating travel for business and personnel.
Key Advantages for Call Centers:
- Time zone alignment: Facilitates efficient communication and collaboration with North American markets.
- Highly educated workforce: A strong emphasis on education, including English language proficiency, ensures a well-prepared workforce.
- Stable and growing economy: Provides a stable and predictable business environment for long-term growth and investment.
Call Center El Salvador: Frequently Asked Questions
How much does a call center agent make in El Salvador?
On average, call center representatives in El Salvador earn around $1,200 per month, which translates to roughly $15,000 per year.
It’s important to note that this is a significant difference compared to call center salaries in the United States, which can often exceed $40,000 per year.
How much does it cost to outsource a call center to El Salvador?
The cost of outsourcing a call center to El Salvador can vary depending on several factors, including:
- The specific services required (e.g., inbound/outbound calls, technical support, customer service)
- The volume of calls
- The required language skills (English, Spanish, etc.)
- The level of experience and training needed for the agents
Generally, outsourcing to El Salvador can offer significant cost savings compared to operating a call center within the United States or other developed countries.
Where are most call centers in El Salvador located?
Many call centers in El Salvador are concentrated in major urban areas such as:
- San Salvador (the capital)
- Santa Tecla
- San Miguel
- Soyapango
What are the advantages of outsourcing call center services to El Salvador?
Outsourcing to El Salvador offers cost savings due to lower labor costs. A skilled bilingual workforce, favorable time zones, a developing infrastructure, and government support further enhance its appeal for call center operations.
Quick Facts: Salvadoran Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Established |
| Regions | Nearshore, Central America |
| Population | 6,486,205 |
| Area | 8,124 sq. miles |
Major Outsourcing Cities in El Salvador
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| San Salvador | 05h 45m | 04h 23m | 04h 39m | |
| Santa Ana | 05h 42m | 04h 21m | 04h 38m | |
| San Marcos | 05h 46m | 04h 23m | 04h 39m | |
Industry Experience
Our Salvadoran outsource call centers have direct experience in the following industries:
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