Benefits of Outsourcing Call Center Support to Egypt
Egypt boasts a young, highly-educated, multilingual workforce, making it an idea location for outsourcing customer support. Whether you need to support a single language or to establish a multi-language hub, Egypt’s call center industry can exceed your expectations.
Call Center Agent Talent
- Over 100 million people call Egypt home, with over 40% concentrated in urban areas.
- Egypt boasts a high number of multi-lingual agents speaking English, French, Arabic, and more.
- A strong schooling system produces highly-skilled, college educated CSRs.
Cultural Affinity
- As a top global tourism destination, customer service is embedded in Egypt’s society.
- Heavy influence from both European and North America media creates a strong cultural affinity.
Cost Savings
- With a cost of living considerably lower than the United States and Canada, Egyptian call centers can typically offer cost savings of up to 50%.
- Multiple lines of business can be serviced in several languages through a single BPO provider.
Industry Support & Investment
- Pro-business laws and regulations support ease of doing business in Egypt.
- Extensive public and private investment in technology and infrastructure.
Egyptian Call Centers
As one of the largest countries in the region, with a dense population of residents, Egypt has been proactively positioning their nation as a call center destination for outside investors.
In an effort to invigorate the national economy with more free-market opportunities, the Egyptian government has opened the region with more pro-business regulations. This has given savvy business leaders access to the country’s already well-established infrastructure and population talent, which happens to be centralized to connect across world markets.
With close proximity to European markets at a far reduced labor rate, Egypt offers the convenience and access of the European market at a reduced cost.
The Call Center Industry in Egypt
Egypt’s well-developed infrastructure includes world-class roadways, railways, ports, and airports, all providing simple commercial access to Europe and beyond.
Many global brands have already laid roots in Egypt, as industries sharply expand, including markets in need of business process outsourcing.
As the most populous country in Africa and the Middle East, Egypt offers call center leaders an expanding labor pool that is being positioned to compete against the best offshore call center markets in the world.
The Call Center Workforce in Egypt
With nearly 100 million citizens, Egypt is one of the largest countries in the world. Their labor pool has long been known for exporting highly-educated and skilled workers, but as domestic demand for labor has increased, more young people are staying in Egypt to pursue fulfilling careers.
Boasting world-class universities and technical schools, approximately 300,000 university-educated Egyptians are produced each year; 22,000 of whom offer highly-coveted language skills, including English, French, and German.
Access to these skilled workers not only is in high supply in Egypt, but with the competitive rates for Egyptian workers much lower than their European counterparts, call center leaders can scale their productivity and efficiency for far less while securing the same customer service and technical expertise.
Major Outsourcing Cities in Egypt
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Cairo | 15h 26m | 12h 47m | 11h 44m | |
| Hurghata | 15h 54m | 13h 17m | 12h 14m | |
| Alexandria | 15h 13m | 12h 33m | 11h 31m | |
Industry Experience
Our Egyptian outsource call centers have direct experience in the following industries:
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