Call Center Services

Reservations & Booking Call Centers

Your customers have plenty of options as they plan their travel. Your competitors are often located at the next window over or just across the street, with pricing, amenities, and general services that are on par with the ones you offer. Providing an exceptional customer experience during the reservations and booking process sets the stage for their relationship with your organization and can create customer loyalty.

Your front desk staff is busy enough handling guest satisfaction and general customer service. Partnering with an experienced outsource call center can take the burden of reservation services off of your internal staff and put it in the hands of agents who are skilled at customer care and cross-selling in a multi-channel environment.

Reservations Call Centers

Common Services Provided by Reservations & Booking Contact Centers

Assist customers and guests with securing new reservations.
Change, upgrade or cancel existing reservations.
Manage reservations booked through phone calls, your website, or a third-party service
Provide general information about your company and your service offerings.
Answer questions about your amenities and the surrounding area.

Get a Free Call Center Cost Proposal

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Our Outsource Reservations & Booking Call Center Partners

Our inbound call center partners will provide professional, customized services for your customers based on their unique needs. The skilled agents in our reservations & booking BPOs provide a myriad of call center services, including customer support, upsells, and customer retention. We have partners located all over the world, and can support your customers in any language, typically at a cost savings of up to 50% – 70% with a nearshore or offshore BPO provider!

Our partners can support your customers across every channel, including voice, email, live chat, social media and SMS, and have direct experience in the following industries:

Related Call Center Services

Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

See how BPO vendors with Outsource Consultants outperformed all other options in a blind RFP, and ended up exceeding KPIs following rollout.

Full Case Study

Outsource Consultants is a CX advisory firm that excels in creating strong connections between organizations, outsource contact centers, and CX technology providers. We are committed to helping our clients simplify their customer experience strategies while delivering cost savings, improved performance, and targeted business outcomes.

Our unbiased, provider-agnostic approach sets us apart. With over a decade of outsourcing experience crafting expert BPO strategies for organizations, our team offers unparalleled expertise in CX and contact center operations.

We match your unique business needs with ideal outsourced contact centers and technology providers. From our extensive vendor database, we find the perfect partner for you, whether you aim to cut costs or boost customer service with advanced technology. We meet you where you are with a tailored solution.

Choosing Outsource Consultants as your CX advisor means more than just cutting costs; it’s a partnership aimed at transforming your customer experience. Our expert guidance helps you invest wisely, paving the way to your ideal Dream State of CX and distinguishing you in a competitive market. We deliver comprehensive solutions tailored to your key objectives, seamlessly covering everything from strategic planning to long-term provider management.

Combined years of CX industry experience

Heavily vetted call center locations

Heavily vetted AI + technology solutions

Average CSAT Score