April 26, 2017
3 Tips To Gain ROI From Your AI Investments
A recent article by Vince Jeffs points out that, although it has great potential, artificial intelligence (AI) has yet to be utilized in a major way with the […]
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April 26, 2017
What To Consider When Outsourcing To The Philippines In 2017
Corey Kotlarz, the president of Outsource Consultants, was recently interviewed and featured in the following article by Telus International. To read the article in its original location and format, please […]
April 26, 2017
3 Recommendations To Help Support Emerging Customer Service Channels
In his recent article, Jeremy Watkin discusses the rapid evolution of technology in customer experience. Companies are trying to capitalize on emerging channels like social media, texting and […]
April 26, 2017
5 Obstacles to Successful Customer Experience
Customer experience has garnered major attention in the past few years. Companies know that giving a great experience to their customers will help foster brand loyalty and lead […]
April 26, 2017
Nearshore Call Center Locations: Trends and Hot Spots
The call center outsourcing industry is constantly evolving and it can be a challenge to stay up-to-date with the latest trends and the best call center outsourcing locations […]
April 26, 2017
8 Helpful Customer Retention Strategies
Companies generally don’t thrive by only selling their products or services to new people. The best way to build a successful company is by creating a customer experience […]
April 26, 2017
6 Steps To Boost Contact Center Agent Morale And Performance
An employee’s morale has a major impact on their overall performance and production. If a person goes into work every day with little to no enthusiasm for their […]
April 26, 2017
9 Steps To Hiring The Best Contact Center Agents
The HR department has a variety of different projects and tasks to work on throughout the course of a week. One of the key tasks in a contact […]
April 26, 2017
6 Tips For Delivering Perfect Social Media Customer Experiences
Your company has decided to utilize social media to your advantage for customer service and engagement. This decision can ultimately help your brand by keeping a direct line […]
April 26, 2017
5 Steps To Developing Great Contact Center Agents
It’s no secret that contact centers want to have high customer satisfaction scores. You want to give your callers the ultimate customer experience and avoid creating unhappy repeat […]