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Do you ever wonder what leads customers to like your product or service and ultimately hold loyalty to your brand? It’s probably come up in business conversation often, […]

Everybody has had an experience with an angry customer. It’s frustrating and can lead to a lot of stress for both the employee and the customer, but there […]

Call centers have one of the most important duties in an entire organization; making sure the customers receive high-quality customer experience. In order to ensure your contact center […]

The New Year has just begun and companies are at work trying to improve on every level. In the contact center industry, a major issue in recent years […]

Customers expect fast, consistent, and reliable service in-person, on phone calls, and through the internet. With that in mind, it’s clear to see the importance for companies to […]

Many companies experience department silos and, at times, it can be difficult to see how each department impacts each other. When it comes to marketing, it can be […]

With the growing significance on delivering awesome customer service, it’s important now more than ever to reduce negative customer experiences. One thing that annoys many customers is to […]

Customer experience is not a trend; it’s the driving force of every brand. In her recent article, “3 Ways CX Can Make 2017 the Finest Year Yet for […]